Auto and General falls promises.

Policy number ***. I have a policy on my company that includes my vehicles.. I was traveling between Philips town and Port Alfred on Friday 31/07/2020. Just outside Philips Town I unfortunately hit a pothole with my car and total destroyed my left front wheel, so much that I could not travel any further. I tr called Auto and General to ask for assistance to come and tow me to Bloemfontein so that I could fit a new tyre to my vehicle. I already got hold of Tiger wheel and Tyre and arranged for them to send me a tyre to Bloemfontein. After a few minutes I received a call from a towing company telling me that they are coming to tow me to De Aar. I asked the man what is my car going to do in De Aar if I requested to be taken to Bloemfontein. I was told that was his instruction by Auto and General. I asked him what will I do in De Aar seeing that I am on my way to Port Alfred and would rather have my car in Bloemfontein where I can get a tyre fitted the next day and continue on my journey. I then received a call from Auto and General and I asked the same question to the lady on the other side. She rep**** that my catr has to go to a assessment center seeing that the car was in a accident. I told her my car was not in a accident, just my tyre was damaged. I asked her if Auto and General does not have a assessment center in Bloemfontein and she rep**** that they do not. I was then called by her senior and was told that they will be willing to tow me to Bloemfontein if I pay R 4000. I get the idea that Auto and general will just tow you to the closest place to get your cart off the road and leave the client stranded for how do you get your car back or repaired if there are not any companies that can supply you the service in that town you require. I got a company myself that towed my car to the place I wanted my cat to be with in a hour after I called them. It is Monday now and up to now nobody from Auto and General gave me a call to make sure or confirm if I came right. I was never told anything about only towing the car to the closest fitment or repair or assessment center when I took the cover. I would like to warn everybody to make sure what you get and if it is or was told to you, for when you claim, there is always a problem. This being my first claim and that when I am in the full need of their assistance, and this is how I was treated, I think it is a disgrace and not a company I will advice anybody to go to.