AUTO AND GENERAL FAILING ME SINCE MAY BUY NOW IS JULY.

Good day. Last week I POSTED complaining about AUTO AND GENERAL WARRANTY and I am still crying about their poor service. On Monday their DISPUTE DEPARTMENT informed me that they will re-open my claim, someone from CLAIMS will give me a call same day. I WAITED for THULI MATLALA'S call on Monday of which they said he's in charge of my claim and decided to call them yesterday. I managed to get JOSH SIBANDE. He told me about missing documents from the DEALERSHIP. The document he was looking for, I did forward it to them and to Dispute department. That means they don't keep records. JOSH SIBANDE gave me his email address to forward that report again and I did yesterday afternoon. He said he will receive it and call me today morning but still now he didn't phone me. My car is still with their DEALER without any progress and AUTO AND GENERAL WARRANTY is not helping me. NO PROGRESS SINCE MAY. Please I need help regarding a way forward because I see that what they told me when they wanted me to join them is not happening. Thank you.