auto and general

I've put in a claim end January for a nush bar that needs to be fix after an accident. I'm still battling too get them too payout the amount so that i can pay the stainless steel welder company that's fixing it. Mirriam Allie is the claim clerk who is out of her depth. Ashrafh Hoosian senior clerk started too sort the claim out last week and said payment will be in 2 days. Its been 4 now and he doesn't come back too my emails or calls.