AUTO AND GENERAL EMPTY PROMISES

Good day. It's me again. When I write a review her, they respond by saying, they will sort my matter and a relevant department will contact me but no one contacted me since last week.

I want acted them myself yesterday. A guy who took my call was THULI MATLALA, the one who was in charge of my claim.The one who was promising to call me but not calling. Now he said he doesn't know anything about my claim and the person who's handling it is JOSH SIBANDA, the one who he rejected it with. He said JOSH SIBANDA is not in work yesterday but he will inform him to call me. Auto and general warranty department is a ****. They is no way that an insurance company can stay with a clients car for three months without any progress. The only thing they do is to close and open the claim and after opening the claim they ask me documents from a dealer. When a dealer supply the documents, they say the documents are wrong. Why are they not clarifying to a dealer so that a dealership can send the documents they need. CONSUMER PROTECTION OMBUDSMAN heard my story and they promised to help me regarding my issue. They are my last hope now.