Auto and General don't want to pay Towing company

I was recently involved in a Accident.

I was ****** on the scene by vagrants.

Towing company assisted me promptly and towed my vehicle. Now that they towed my vehicle the Towing company invoiced Auto and General for relea*****t. Now they AUTO AND GENERAL argue why didn't I call in for authorisation after I told them that I couldn't as I got ******. A very ******** consultant said I should send her proof that my phone got ****** and she require a ITC number from the network provider. My argument again will be will they be replacing my phone seeing that they require that? Well I still blocked it and reported it at my service provider.

My vehicle is standing at a towing yard and it's incuring storage Fees daily.

I offered to pay R7000 towards the invoiced amount and they can pay the balance and they still said no as they are only liable to pay R2500.

Is this the way how a client gets treated.

They requested a ACCIDENT REPORT NUMBER which I did email them and also took pictures.

Im really really not happy with the service i received.

Now they argue why did a unknown towing company arrive on scene. I explained to them that unknown towing company assisted me as their was another towing company on scene and wanted to scan my license disk which he miserably failed and he left the scene.

I just want my bakkie back.

VW Amarok - Reg CA452457

POLICY NUMBER ***