Auto and General disgusting...absolute *******

Worst customer service ever. I've submitted a claim 2months ago to date. Auto n General have never called me with feedback its always me that have to call to query and when I do they always giving me excuses. I have this cover for three years now and it was a total waste. Its my first claim in this three years. Im actually on the phone now with Auto and General trying to cancel this cover and the guy got me on hold for over 15 minutes now. I dont make them wait for their money every month so why should I wait 2months to get service.