Auto and General Disgusted Service and ripping of client.

<p>Disgusted by Auto and General! My car was in an accident on the 11th of May and submitted my claim with the insurance as the person who drove into me didn’t have insurance and I had to go through mine to have my car fixed, the first day of reporting my accident to Auto and General everything went well, after that it was as my concerns is not important, my car stood on their assessment yard for a week before actually going to a panel shop. When I got the report on car it said that the fender and light should be changed, bumper and door should be touched up, which I was okay with after the car was a week at the panel shop I went there the next Friday to collect my car and saw that the front body lines are not lining up, I then pointed this out to the panel shop manager and told them its fine I’m not going to rush up guys, he then phoned the assessor Jaco of Auto and General to say that the pirate fender that they put on the car is not lining up, he then told the panel shop manager to get the original fender. “If I didn’t check the car before collecting it I would not have known that they are putting pirate parts on my car”. Then I left and the panel shop said that my car will be done the next Wednesday the next Wednesday I went around and they said the Thursday afternoon, the Thursday I got my car back and drove it back to work which is 10min away from the panel shop. The evening when I drove home I felt that my car isn’t driving right and that the body parts is still not lining up. The Friday morning when I got to work I called the panel shop and told them the issues that I find on the car, I then called repairs and left my message for one of the assessors to contact me which happened and Shaun that called me back said that a Jaco that is dealing with my claim will contact me on Monday, Monday Jaco phoned me as promised by Shaun and we agreed to meet at the panel shop the Tuesday morning. I took off from work the Tuesday to have my car sorted out I got to the panel shop and Jaco the assessor was waiting there and I told him what I was not happy with and had a dumb look on his face as I am talking bull**** to him.</p> <p>I told him and should him how the body part is not lining up and he tried adjusting the bonnet to get the front of my car lined up, “now I’m not a panel beater but I could have seen from the start that its got nothing to do with the bonnet” but to me it was just to get me away and not have a proper job done. When they were busy struggling to adjust the bonnet that has got nothing to do with the lines that is not lining up I also found out that the light that was replaced is a second hand light. I asked him why do you guys fix the car with second hand part and his reply to me was they are also supposed to make money after me paying R7500 for access, he has the nerve to tell me that. I then told him that there is something wrong with my steering as it doesn’t feel like it has power steering and that there is a shacking on my steering wheel, they then sent me before working on the body to the place that did the wheel alignment I went there and the guys did the balancing of the wheels and that was it, I then left for and took it back to the panel shop and they eventually lined the body up. The Wednesday I phoned Jaco to tell him that the body is lined up but I’m still not happy with the suspension of the car and also added that the place they sent me to, to have the suspension check out is not suspension place and they can’t tell me what the problem is, I then asked him to check for places where I can have it checked out, he was supposed to call me back with feedback but no response, the Wednesday I took off work early to go and have it checked out again by the tyre place they sent me and then only I found out that the wheel alignment wasn’t done as in the report, I then had to wait there for them to do the wheel alignment and still drives like it has a suspension problem. I then phoned Jaco today Thursday to ask him if his got feedback on where I can have it check out and he said that he will speak to the panel shop manager as they need to have it sorted out. “I don’t have insurance with the panel shop I’ve got insurance with Auto and General”. It’s the evening now and still no one has gotten back me and before I forget when I mentioned the suspension problem Jaco told me that they need to check if it is accident related, I bought my BMW 323i two weeks before the accident, “why would I want to go and buy a BMW with a suspension problem, but they are a lot of ****** trying to scheme people out of their hand earned money and JACO IS NO HELP AT ALL AS AN ASSESSOR!</p> <p> </p> <p>I will be taking this to the Ombudsman and social media to show people what poor service Auto and General gives.</p> <p> </p>