Auto and General / Digicall :Insurance Claim F****!!

This company has definitely gone down in standards over the years. My most recent insurance challenge began on 27th September 2024 due to a massive storm resulting in the destruction of my Shade-port covering. After much effort to contact and get response from this company they finally visited the property for an assessment on 15th October 2024, after which they approved the repairs on 16th October 2024. From then until now I await any form pf response and or action regarding the repair. I have sent numerous emails to numerous people within the organisation . These emails are never responded to. During the process of claiming etc it has become apparent that " The right Hand does not know what the left hand is doing". I am at my wits end right now with this company. Can you believe it, they have already informed me of my annual increase in premiums but I am yet to have the repairs completed????>