Auto and general deferent stories for 4 months.

Hi. I hope everybody still remember my case with Auto and general warranty claim department. Now we are on a fourth month without them helping me. They don't know what to say to me. 1. They said damaged parts are not covered. 2.they will not cover because I am using my car for business, of which I'm not. 3. Now they want the service book of which I told their sales person that a car is new to me and I don't have a service book. They didn't explain that I can't be able to claim because I don't have a service book but they decided to debit me and is there on call recording. The matter is with the ombudsman now. They are doing what they used to do to me by not responding to my emails and they are not responding to the ombudsman email but when I call they said they responded. If I am not winning with the ombudsman, I will take it further.