AUTO AND GENERAL /CONSTELLATION WILL MAKE YOU GO IN CIRCLES WHEN CANCELLING A POLICY

I called auto and general to cancel a policy. They said I was with Constallation. The lady transferred me to Constallation, when I asked to cancel the policy, after taking down my details, the lady said she will call me back in 5minutes. I never received the call.

Yesterday I called to check if the policy was cancelled, a lady by the name of Hlengiwe answered and said the policy was cancelled by Zama. I noted all their names because i could see that they were giving me a hard time. Hlengiwe said she'll get Zama to send me confirmation for the cancelation. I never heard from them. I went to the bank to block the debit order which was of R900.14

Today, I received a message. They debited R1042. 50 from my account. They both do not want to cancel the policy and are *****ing from me. I called them about an hour ago, a lady by the name Princess answered the phone and said the policy was cancelled and she transferred me to someone whom she assumed was going to help me. The lady I was transferred to by the name Chairmane, said she doesnt know what happened in the office because she is working from home. She promised to call back. Nothing has happened.

This is costing me time and money. I had to go and que at the bank to block them from taking the money but they still managed to take it and even take MORE. I am using my airtime to keep calling them and I still have not received any assistance nor received my money back.