1 reviews | Active since Dec 2016
Auto and General Claims finalisation
<p>What is the turn around time for a claim with Auto and General. I was in an accident on the 6.12.16 had assessment done on 12.12.16 and today 19.12.16 I m being told it takes 5 working days most probably early next year as everyone is in holiday mood. To the client who has been driving all along this is totally a great inconvenience. Is it so had for A n G to phone and give progress as I have never received any call except to be told when I call and hold for over 25mins. The service is really very poor.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist, we are truly sorry to learn about your frustration. Although it is a difficult time of the year to proceed with repairs, it is extremely important that you receive feedback during the process.
As discussed, our claims team is giving your matter urgent attention and will provide you with feedback herein soonest.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Once again, please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist, we are truly sorry to learn about your frustration. Although it is a difficult time of the year to proceed with repairs, it is extremely important that you receive feedback during the process.
As discussed, our claims team is giving your matter urgent attention and will provide you with feedback herein soonest.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Once again, please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.
Well well I had the great pleasure of receiving a call from one "Dorothy" after reading about some positive feedback which she facilitated. indeed I take my hat off to her as after trying to get hold of me at 1458 she tried again at 1530 and from her reassurance I m looking for a response from A n G maybe by tomorrow. Thank you Dorothy for your orofessionalism you are one in a million
Well well I had the great pleasure of receiving a call from one "Dorothy" after reading about some positive feedback which she facilitated. indeed I take my hat off to her as after trying to get hold of me at 1458 she tried again at 1530 and from her reassurance I m looking for a response from A n G maybe by tomorrow. Thank you Dorothy for your orofessionalism you are one in a million
Dear Mr Kumbula,
As discussed, please feel free to contact me should you need assistance regarding your claim/repairs.
Thank you for your kind understanding,
Best Regards,
Dorothy Smit
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Dear Mr Kumbula,
As discussed, please feel free to contact me should you need assistance regarding your claim/repairs.
Thank you for your kind understanding,
Best Regards,
Dorothy Smit
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