KP
Keith P

1 reviews | Active since Apr 2022

30 Apr 2022, 11:20

Auto and general claims experience

Worst service ever. These guys really look for every way not to pay out claims and their main reason although never really the case is maintanance issues. They fool you with this reason and refuse to payout ur claim. If by any luck u get any feedback in a week of claim they justify not paying out. Also provide you with emails to contact the person handling the claim, in my case it was Heather, she denies receiving any emails from me. You would have to call and wait for 30minutes on ur cell for feedback else you get none. Very perthetic insurance company. If you are with them change as fast as possible.

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Replies (1)
Auto & General
Auto & General's reply30 Apr 2022, 11:27
Official
Good day Keith ,

We would like to apologize for the service you have received.
 
We have escalated your matter to the relevant team. They will be in contact with you.
 
Kind Regards, 
The Auto & General Team