Auto and General Car Service Division

Auto and General Vehicle Service Division Pathetic Service received.

I took my car in for a Service on Thursday(30th October 2025) at VW Germiston, all required documents were shared by the deal to Jaydon Smith (Claims Processer) on Thursday. I then called them on Thursday to check the status of the approval, in which I spoke to Kiernan who advised reason for my claim not to be approved Jaydon advised documents were received after 2pm.

I then said I completely disagree as I am on the email trail, Jaydon responded at 13:19, for dealer to send cluster picture which was already included on the first email sent to him yet he missed it. Again yesterday being Friday I called Auto & General Car Service Division 11:59, since Kiernan promised they should call me back by Friday before 11am or at 11am, the consultant I spoke with advised Kiernan is busy on the phone but she will send him a message to call me back.

Today its the Saturday 01 November 2025, I called again this morning at 08:20, the feedback I received my claim is not finalized.

Mind you it is the car I use for daily commuting, and the kilometers are increasing, yet they deducted my account month of October but service rendered lowest below benchmark.

They are quick to lure you in taking insurance with them yet the service is just disgusting