Auto And General Car Insurance Claim Bad Service

I have been a loyal customer of Auto and General car insurance for the past 5 years, I have time and again received great service at Auto & General which is one of the main reasons why my cars are insured by Auto and General. But to my surprise, on the date of 19 November, 2018 i registered a claim ( ********** 54/9), I was at the receiving end of some very poor service at Auto and General .On the said date, Senior Investigator Was appointed Now for the past two weeks i have been getting update we will finalize your claim soon but nothing happen about my claim being finalized , when i called the investigator he told me he is waiting for his Senior Manager to Sign ( kira) its a Month now my claim is not finalized and the Car Rental need to be returned when i complained this morning i was told the rental car will be extended by 5 days while , while waiting for contractor Trash Data to send a report about my accident , this is very poor service after being patient for this long , its not acceptable .