Auto and General cannot keep to their promises & deplorable service

I filed a claim on the 26th Nov. On the 28th Nov someone replies and indicated they will get in touch. Every detail was sent through on the claim, they indicate something is missing when i asked what i received no reply. On the 2nd Dec and the 3rd Dec i send through a message and no reply. I ask for a call back with no response. I phoned through today and the consultant was unable to help and could not answer why the dedicated advisor did not get in touch with me. I asked for a manager to call me I am still waiting. Imaginr this is the service you get. It is now 8 days since the claim was made