WK
Wendy K

1 reviews | Active since Oct 2018

29 Oct 2018, 13:18

Auto and general cancelation horror

I have been trying to cancel my car insurance with auto and general nd they keep giving me the run around, they keep transferring my calls to compare guru where i waited to be assisted for more than 30 minutes and never got the chance to speak to an assistant. I have spent more than R150 airtime today alone. I called auto and general nd still I'm not getting any help

0
Replies (2)
Auto & General
Auto & General's reply29 Oct 2018, 13:19
Official

We acknowledge receipt of your complaint and are really sorry to hear about your frustration.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply29 Oct 2018, 15:03
Official

Update:

We confirm that the policy has been cancelled as per your request and we are really sorry that we were unable to retain you as a valued customer.

Kind Regards,
The Auto & General Team.