Auto and General call center issues

I have been with the company for several years now. In the last 6 - 8 weeks I requested a quote for a new vehicle I acquired. I sent several mails to their service desk or help center for assistance, but with no joy. Yesterday was the last straw. I phoned the call center and was transferred to a consultant. She could not find my quotation. So I made an appointment with her to phone me back at 16:00. I am still waiting. If that is the way they treat their customers, how will they treat a problem when one occurs. I am very unhappy in the way this is treated. So , if my car gets ****** or some idiot drives into it, they will just pull up their shoulders and say, I'm Sorry.