Auto and General Bad Customer Service

was involved in an accident in early June. My claim experience with Auto and General was the worst I have ever experienced. They refused to send an assessor to check my car for damages, only requested pictures despite raising a few concerns with them. My car took two weeks to be booked in for repairs. In that two weeks, they were more concerned about my premium increasing and claimed I had supp**** incorrect information at the inception of my insurance, which was proven false after I requested a copy of the telephone agreement and sending them copies of the correct policy details. After more than a month of my car being at the panel beaters and the completion date pushed back more than four times, I was only made aware yesterday at collection that they will not be fixing the injector problem on my car which was the result of the accident. They claim I must get the car repaired through my warranty with Renault. My car didn’t have the injector light on before the accident. It is also struggling to pick up speed on higher gears. The damaged was logged with Auto and General and pictures sent during the claim stage and also recorded when my car was inspected at the panel beaters. I have been with Auto and General for more than four years, never missed a premium or claimed before. This is how the treat their loyal customers. They are only concerned about collecting money from their customers. My car wasn’t badly damaged to take more than four weeks. Every time I called the panel beaters, they told me they were waiting for additional authorization from Auto and General. They only replaced the bumper and cosmetics on my car and nothing major. No work was done on my car despite these issues being raised with both Auto and General and Auto Magic. I am stuck without a car because Renault is refusing to cover something that was supposed to be covered by my insurer as a result of an accident. Two premiums were collected by Auto and General since the accident and it is still not fixed completely. I have been taking public transport while I am paying for a car, in this Covid-19