OM
Olby M
1 reviews | Active since Mar 2024
28 Mar 2024, 11:45
Auto and General are not keeping their promises as they should and they are ****ming, now I'm in the debt because of them.
Auto and General declined my claim twice for an accident that I had last year 2023/11/12, where I lost control on a curve and the car its been written off and also the road didn't have road signs and speed limit on it. Their out come was"I didn't take the necessary care to prevent injuries and damages on the vehicle and they sad I was wrackless on the road" while I did explain to them that It was my first time to use the road and it was late at night whereby even the road marking was not clear enough to show that its turning ahead.
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Replies (3)OM
Olby M's updateReviewer Update
28 Mar 2024, 13:09Hi,
The matter shouldn't be with ombudsman from the first place cause as a trusted customer with no issues with what we agreed on from the first time I joined the insurance, to my side this issue was supposed to be dealt with on my claim and I understand that now the matter it's with ombudsman but ombudsman is not my insurance they are helping me out since well with you guys declined my claim.
The matter shouldn't be with ombudsman from the first place cause as a trusted customer with no issues with what we agreed on from the first time I joined the insurance, to my side this issue was supposed to be dealt with on my claim and I understand that now the matter it's with ombudsman but ombudsman is not my insurance they are helping me out since well with you guys declined my claim.
OM
Olby M's update28 Mar 2024, 13:09
Reviewer Update
Hi,
The matter shouldn't be with ombudsman from the first place cause as a trusted customer with no issues with what we agreed on from the first time I joined the insurance, to my side this issue was supposed to be dealt with on my claim and I understand that now the matter it's with ombudsman but ombudsman is not my insurance they are helping me out since well with you guys declined my claim.
The matter shouldn't be with ombudsman from the first place cause as a trusted customer with no issues with what we agreed on from the first time I joined the insurance, to my side this issue was supposed to be dealt with on my claim and I understand that now the matter it's with ombudsman but ombudsman is not my insurance they are helping me out since well with you guys declined my claim.
OM
Olby M's updateReviewer Update
28 Mar 2024, 13:11In this matter or this situation I'm currently in, it's because of you guys that you don't want to approve my claim so this matter to be resolved, you guys must approve my claim as promised.
OM
Olby M's update28 Mar 2024, 13:11
Reviewer Update
In this matter or this situation I'm currently in, it's because of you guys that you don't want to approve my claim so this matter to be resolved, you guys must approve my claim as promised.
Auto & General's replyOfficial
01 Apr 2024, 15:08Good day Olby,
We will escalate the matter to the correct department and arrange for you to be contacted as soon as possible.
Kind regards,
The Auto & General Team.
We will escalate the matter to the correct department and arrange for you to be contacted as soon as possible.
Kind regards,
The Auto & General Team.
Auto & General's reply01 Apr 2024, 15:08
Official
Good day Olby,
We will escalate the matter to the correct department and arrange for you to be contacted as soon as possible.
Kind regards,
The Auto & General Team.
We will escalate the matter to the correct department and arrange for you to be contacted as soon as possible.
Kind regards,
The Auto & General Team.