SM
Sibusiso M

1 reviews | Active since Jul 2016

05 Sept 2019, 08:01

Auto and General a product of Wesbank are **********

Auto and General car insurance which is a product of Wesbank decided to offer people whose cars are financed by Wesbank, car insurance with the false claim that they were giving the first month free for the car insurance yet what they did was to offer a car insurance in arrears. The car insurance was not first month free, they charge for the insurance you have already received at the end of the month and make it seem like the first month was free. If the first month was free then I should have paid my first installment at the end of the month to cover me for the upcoming month.

I am extremely frustrated because now I cannot change my car insurance without having 2 debit orders going off at the same time at the end of the month which is unfair because they cheated us. All car insurance companies will tell you that you pay upfront and then get the car insurance.

Auto and General should not be allowed to get away with such service. This is completely unacceptable.

0
Replies (3)
Auto & General
Auto & General's reply05 Sept 2019, 08:11
Official
We acknowledge receipt of your complaint. 

We will be in contact with you shortly to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply10 Sept 2019, 10:25
Official
Update: 
We confirm that the outcome of our findings regarding your complaint was discussed with you and that you are satisfied with the outcome of the matter. 
Furthermore, we appreciate that you have given us the opportunity to assist you with the best possible premium available for your risk profile, and we are very happy that we were able to retain you as a valued customer. 

Enjoy the rest of your day. 
Kind Regards, 
The Auto & General Team. 

SM
Sibusiso M's update10 Sept 2019, 10:35
Reviewer Update
Dear Dorothy,

Thank you so much for the assistance in resolving this matter. I am satisfied with the outcome.

Kind regards,

Sibusiso