1 reviews | Active since Jun 2016
Auto and General - 6 weeks to fix a car ?????
<p>I am very dissatified, with the service I have recieved from auto and general. Apart from the krappy communications I have recieved, I and fed up with how long it has taken to get my car repaired ... </p> <p>The company's service provider of choice Shenge Auto has not fixed my car after 4 weeks. On phoning into auto and general, to complain about this the run around I was given was ridicoulous. I was transferred 3 times to incorrect people.</p> <p> </p> <p>It looks like this company wants to be out of business with the pathetically low standard of service it provides clients. A lack of general training in call centers and to top it off the krappy customer experience I have recieved all this will mean is once I get my car back, I will definately be changing my insurance....</p> <p> </p> <p>Do not insure with this company, its not worth the trouble, save yourself a bad experience and a few grey hairs ...</p>
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are truly sorry to hear about the lack of feedback and lack of assistance during the repairs process. We will address the matter with our Service Provider.
It was confirmed that your vehicle will be ready for collection tomorrow, 07 June 2016. As agreed, we will appreciate your feedback after collection of the vehicle.
We again apologise for the frustration and inconvenience this has caused.
Kind regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are truly sorry to hear about the lack of feedback and lack of assistance during the repairs process. We will address the matter with our Service Provider.
It was confirmed that your vehicle will be ready for collection tomorrow, 07 June 2016. As agreed, we will appreciate your feedback after collection of the vehicle.
We again apologise for the frustration and inconvenience this has caused.
Kind regards,
The Auto and General Team.
