Auto and Gen is just a wolf in a sheep skin.

First of all i requested a Flat Tyre Change Assistance on the 30 August 2021. The technician came to my location without having any working tool! After few days, i called and report the matter and even indicated to them that the technician must come with what kind of wheel spanner since the one that i have cannot perform the work properly due to the way the tyre has be tighten from the manufacturer. Still the technician came empty handed! :-(

Now i had to drive with a flat tyre while damaging my rim just to get my own assistant. After that, i called A&G to claim for a new tyre!........

To cut the story short, i never got the full service and i always had to call them again and again to do the follow-up as they never get back to me after promising to give me feedback.

I decided to buy a new tyre by myself while i was busy fighting with them until they told me the will check how much i qualify for the cashback as i have send then the pictures of the tyre and the measurements of the threads. Still waiting for the feedback, i only received half of the cost that i was suppose to receive with no information why or how was the outcome calculated.

With my overall experience, Insurance Companies was suppose to be painkiller or to simplify our lifestyle but hey!....this is a living hell. Insurance Companies are daylight ******s.