Auot & General is so disappointing

My car was damaged by Renew It Edenvale, a repair company my insurance provided me in 2021. To this day, they haven't fixed it. despite my repeated calls and their promises to take action. I recently received a call from Renew It stating that my query had been finalized and closed. When I asked how that was possible, given that neither Auto & General nor Renew It had made any effort to repair the damage, they explained that the person handling my case had resigned, and they decided to close it without any follow-up. They claimed that no one at Renew It was aware of the situation. I'm extremely disappointed, especially since Auto & General continues to send me messages about additional coverage, despite not addressing the damage they caused back in 2021.