AUOT AND GENRAL *******

Due to a bumper bashing my car was damaged. I called my insurance company namely the Auto and General. They arranged for me to drop the vehicle off at a panel beater, they arranged a hired car for me. i dropped the vehicle off on the 5th of November and collected my hire car from Auto and General insurance car hire namely Eurocar. My car hire war valid till 5th December Two weeks ago i called the panel beater and asked how far the repairs were. i was then informed that the repairs would only be ready on the 11th or 13th December. I then call Auto to extend my vehicle hire. i was then informed by the *********** staff member they contract would not be extended and if my car was not ready i would be responsible for the new car hire. totally ridiculous an example of the zero customer satisfaction showed by Auto and general . i then call ed and kept querying this and eventually i get a call today. Frist call they tell me the care has been extended to Sunday the 8th. i then queried how do i collect my car from panel beater on a Sunday. i then told them they need to re look at the whole thing. they then called me back and said as per the panel beater my car would be ready on the 11th or 13th December and they Auto and General had decided my care hire would terminate the car hire on the 9th December . i said how is this possible i wont have a car till my car isn’t ready they then told me any extensions will be for my account. Never ever was i told that there were term and condition on car hire in the case of an accident. the service ant arrogant attitude from all the staff members is disgusting. if this the service we receive from insurance companies i intend to check with the Ombudsman if this is the norm for our country . it is shocking hoe they treat their customer and the blatant arrogance is sickening

They just don’t give a damn and have no respect for their customers . I will definitely be cancelling my contract with Auto and General not that will worry them