1 reviews | Active since Nov 2014
ATKV@Auto & General Kansellasie van Polis
<p>I have asked for a quote on motor and household by ATKV@AutoGEN.</p> <p>As part of the tele sale contract, I asked questions and was told that they will come back to me, which never happened - how professional. I then cancelled the policy and asked for proof of cancellation. This was done several times telephonically as well as per e-mail. Needless to say - no response.</p> <p>An amount was deducted from my bank account for the policy. After contacting them, I was told that they did cancel the policy but they don't know why the money was deducted from my account - how convenient. Pay back period is between 7 and 10 working days ...WHY? I have no business with you so give me back my money NOW.</p>
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused. Kindly provide us with the policy number in order for us to resolve this matter soonest.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused. Kindly provide us with the policy number in order for us to resolve this matter soonest.
Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we have proceeded with the refund as well as cancellation of cover. We will provide you with written confirmation about cancellation today.
Further to the above, we apologise for the inconvenience and unnecessary frustration this has caused. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we have proceeded with the refund as well as cancellation of cover. We will provide you with written confirmation about cancellation today.
Further to the above, we apologise for the inconvenience and unnecessary frustration this has caused. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Auto & General Team.
Vaughneen, I would like to thank you for resolving this matter.
The money was paid back to me.
Have a great day.
Vaughneen, I would like to thank you for resolving this matter.
The money was paid back to me.
Have a great day.