CWvR
Candice Walker van Rijsbergen
1 reviews | Active since Apr 2019
02 Apr 2019, 17:48
Astronomical jump in premiums
Dont be fooled by auto and generals initial premiums when you join them, they paint a pretty picture to get you to join them, then after a year of being with them they have increased my premiums astronomically by more than 70% with no reasoning behind this, the only answer they can give me is that it's a brand review, ive had no claims in the past, being a customer with them, so why should my premiums go up . Surely when a vehicles retail value decreaes, so should the premiums?? Shocking that there is no explanation for this from the call centre only that this is a brand review. day light *******!!!
Helpful (0)
Replies (2)0
Replies (2)Auto & General's replyOfficial
02 Apr 2019, 19:45We acknowledge your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply02 Apr 2019, 19:45
Official
We acknowledge your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
09 Apr 2019, 13:01Update:
We thank you for your patience whilst we investigated your concerns. We confirm that in your case, this was indeed a system error which has been rectified. We thank you for allowing us the opportunity to amend your policy.
We have also attempted to contact you, without success. We have corresponded to you via email.
We are pleased that this matter has been resolved and we again apologise for the frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We thank you for your patience whilst we investigated your concerns. We confirm that in your case, this was indeed a system error which has been rectified. We thank you for allowing us the opportunity to amend your policy.
We have also attempted to contact you, without success. We have corresponded to you via email.
We are pleased that this matter has been resolved and we again apologise for the frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply09 Apr 2019, 13:01
Official
Update:
We thank you for your patience whilst we investigated your concerns. We confirm that in your case, this was indeed a system error which has been rectified. We thank you for allowing us the opportunity to amend your policy.
We have also attempted to contact you, without success. We have corresponded to you via email.
We are pleased that this matter has been resolved and we again apologise for the frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We thank you for your patience whilst we investigated your concerns. We confirm that in your case, this was indeed a system error which has been rectified. We thank you for allowing us the opportunity to amend your policy.
We have also attempted to contact you, without success. We have corresponded to you via email.
We are pleased that this matter has been resolved and we again apologise for the frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.
