appalling sub-standard service

I have comprehensive household and car insurance with A&G. Two and a half weeks ago I was involved in a collision caused by another driver, as a result of which my car was entirely undriveable. Initially A&G said that my claim would take just over a week to resolve. Then last week I was told my car would be fixed by a panelbeater on the other side of Gauteng to where I lived, and with a high excess. A&G did not respond to my initial phone calls and emails to complain about this arrangement being inconvenient to me and leaving me with additional costs of getting the car back. Five days ago I was told my car repair would be rescheduled and done at a site closer to my home, but I am still waiting for their new response. I have got two calls since from consultants asking why I have said their service is awful, but NO follow up This is without doubt the worst insurance company I have ever had dealings with!