OR
Ofentse R
1 reviews | Active since Dec 2025
02 Jan 2026, 10:15
Appalling service at Auto & General
I have been struggling with the claim since the 08th of December with Auto & General. On the 24th of December I was requested to upload pictures of my damaged vehicle for an assessment to be completed. I have not been contacted since then on the next steps for my claim
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Auto & General's replyOfficial
02 Jan 2026, 10:23Good day Ofentse,
We are so sorry to see that you have not yet received an update on your claim.
We know this wasn’t what you expected, and we are truly sorry for the frustration.
We have escalated your claim to our claims team to provide urgent feedback.
Kind regards,
The Auto & General team
We are so sorry to see that you have not yet received an update on your claim.
We know this wasn’t what you expected, and we are truly sorry for the frustration.
We have escalated your claim to our claims team to provide urgent feedback.
Kind regards,
The Auto & General team
Auto & General's reply02 Jan 2026, 10:23
Official
Good day Ofentse,
We are so sorry to see that you have not yet received an update on your claim.
We know this wasn’t what you expected, and we are truly sorry for the frustration.
We have escalated your claim to our claims team to provide urgent feedback.
Kind regards,
The Auto & General team
We are so sorry to see that you have not yet received an update on your claim.
We know this wasn’t what you expected, and we are truly sorry for the frustration.
We have escalated your claim to our claims team to provide urgent feedback.
Kind regards,
The Auto & General team