Appalling service.

<p>I herewith would like to express my dissatisfaction with Auto and General. The service I received from Auto and General is appalling.</p> <p>It is easy for the company to take money every month from my account but having to deliver good service, Auto and General has failed me dismally.</p> <p>On the 26th June 2017, I reported an incident and claimed for the issue I had. After reporting the incident I had to phone the Road Side Assist or Tow service department. The lady by the name of Tshidi that was handling my case, her and I had an agreement to tow my car from Pimville, Soweto to Bryanston- Sandton in order for my problem to be sorted out. That was what we agreed on and no-one mentioned to me that I had to take it to my nearest dealership. If I had agreed to be taken to my nearest dealership therefore I would not be having an issue with Auto and General.</p> <p>The most terrible thing that the Road Side assist division could ever do is send out one driver without an assistant to help him move the car. My sister and I put our health at risk by helping the driver move the car. Now we are ill because of the previous day’s incident. I suffer from Asthma and arthritis and here I am helping the driver push the car. I need to be compensated for the strain you put me and sister through.</p> <p>Why wasn’t there someone to assist the tow truck driver? </p> <p>To even make matters worse my car was towed to a dealership I never agreed on. I was taken to The Glen Renault and I was dumbstruck by that and insisted they move me to the required branch in order for me to sort out my car key issue and there was a time no-one was willing to assist me.</p> <p>I had to be extremely rude in order to get my issue sorted out and after all that fighting with Auto and General it really put a lot of strain on my health. </p> <p>Why is it that I had to fight to get the service I required? </p> <p>Who does one have to be in order to get proper service?</p> <p>Why does one have to struggle to get the service she requires?</p> <p>I am very displeased with Auto and General. I am not happy at all. </p> <p> </p> <p>Something must be done. I pay every month and first time claiming and this is the kind of service I was offered.</p> <p>Disgusted Client,</p> <p>Mpho Maphatsoe</p>