Appalling Insurance Misrepresentation

After leaving my review on this platform last week about my cousin’s claim, which was wrongfully rejected, Auto & General reached out to him. The insurance representative asked about the review, and my cousin explained that I had shared his experience. The representative told him that the claim was rejected because he wasn't driving at the time of the accident. However, when he took out the insurance, he was told that if this happened, he would simply pay a higher excess. This reason for rejection is completely different from what was stated in the rejection letter.

This conversation further confirms that the claim was unjustly rejected, and we will not rest until this is corrected.

To make matters worse, they returned the vehicle without any handover documentation and dropped off the wrecked car when my cousin wasn’t even home, claiming they could no longer pay for storage. This is happening while there's still an ongoing dispute investigation, and now, with the growing number of flimsy excuses they are pulling out to justify this rejection, it not only strengthens my cousin's case but also exposes how this company is exploiting business owners who they assume are uneducated and will fold when bombarded with confusing legal jargon. Well, not this time!