Appaling Customer Service from Auto and General!

With today's digital ecosystem, we expect insurers stepping up and personalizing our experiences with them. I submitted a claim for an unfortunate incident with my 4 day old vehicle. The panel bearers Renew IT Rivonia were more than willing to slot me in whenever I needed and Auto and General were appalling when it came to getting the authorization letter. I was given an incorrect authorization letter on Friday 16 August 2019 which was a direct settlement authorization letter payable to my bank account. I had to identify this issue and notify A&G to remain integrous. They notified me it would take 24-48 hours to amend the letter when my car was ready to be booked in at the panel beaters already. Processes are key in the FS and Insurance industry, but remaining agile, flexible and putting the customer first is what differentiates great insurers from monthly premium collectors. I'm truly disappointed and frustrated with A&G and after 2 years with them, it's definitely time to put my money with an insurer who puts their customers first, not just with lip service but through action. My experience with Nolubabalo was terrible, I'm glad all calls are recorded. It's been 7 days since the accident and my car still hasn't been booked in.