P
Phuthang
1 reviews | Active since Mar 2024
04 Aug 2025, 19:57
App not working
I’ve been given a run around with no much help regarding an App fix. Cover started on the 1st of August but have been unable to do inspection as i cant log into the app with an error saying ‘Policy not found’. Some consultant informed that the issue has been escalated to IT and there hasnt been resolution. Please urgently assist before i decide with cancellations! Service needs to improve.
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
04 Aug 2025, 20:02Good day Phuthang ,
We are sorry to see hear you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
We are sorry to see hear you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 20:02
Official
Good day Phuthang ,
We are sorry to see hear you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
We are sorry to see hear you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
P
Phuthang's updateReviewer Update
04 Aug 2025, 20:21Noted thanks, will await for the assistance
P
Phuthang's update04 Aug 2025, 20:21
Reviewer Update
Noted thanks, will await for the assistance
Auto & General's replyOfficial
04 Aug 2025, 20:39Thank you.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 20:39
Official
Thank you.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's replyOfficial
05 Aug 2025, 13:06 Good day Phuthang ,
Your profile has been updated on our system,
Please try and log onto the App to do the self-inspection.
Kind regards,
The Auto & General team
Your profile has been updated on our system,
Please try and log onto the App to do the self-inspection.
Kind regards,
The Auto & General team
Auto & General's reply05 Aug 2025, 13:06
Official
Good day Phuthang ,
Your profile has been updated on our system,
Please try and log onto the App to do the self-inspection.
Kind regards,
The Auto & General team
Your profile has been updated on our system,
Please try and log onto the App to do the self-inspection.
Kind regards,
The Auto & General team