Apauling claims experience

I'm utterly disappointed with the level of service I received from Auto and general during

I was involved in a car accident in 2019 November and I only had the car for a month. During the accident the car rolled and all the airbags popped out.

The assessor from Auto and general ( east london) assed the car and insisted that it should be fixed instead of declaring it a write off. As per the assessor they couldn't write it off due to the car holding a high value because I bought it brand new.

However according to my understanding if the air bags pops out , the car should be written off. They took the car in for repairs from 2019 November they returned it in 2021 June which more than a year later.

Upon returning u could tell that it was not fixed properly. I then decided to take it to the Glen Toyota (In Johannesburg)to get it checked. And even Toyota confirmed that the car should've been written off instead of being fixed.

I then decided to contact Auto and general they then sent assesors from Johannesburg,who declared car a write off with no questions asked. Which contradicts the initial outcome from the assessors in east London.

I highly disappointed in how Auto and general handled my claim. This was such a huge inconvenience and I suffered financial loss due to their negligence, because I was paying instalment of R12500 from December 2019 until may 2021 which I wasn't supposed if the assessors had done their job with diligence from the word go. By writing the car off and paying my claim. So that I can buy a new car and pay instalments towards a new car.

I paid all this instalments while the car was at the penal beater for a year and I could have used this money towards paying for a new car.

How does a so called reputable insurance company like auto and general handle claims like armature when they have been in the Insurance industry for decades. And the calibre of assessors they hire is highly questionable for such a reputable big company. Clearly the assessors in east London are *********** and they don't know what they are doing.

I need this to be resolved asap and I need to be paid back all the instalments that I paid during the whole process. As it took them them 1 year 6 months to write off the car. And at that time I wasn't driving the vehicle. My money has gone to waste for nothing.

It's clear that they are in the business of making money and instead of assisting clients for the premiums we pay them for.

I would not advice anyone to take insurance with Auto and general their service is very poor. They don't care about their clients they just want to make money.

DO NOT TAKE INSURANCE WITH AUTO AND GENERAL YOU WILL REGRET IT.