Annoyed

We have an ongoing claim with Auto & General for claiming from Third Party. This claim has been ongoing since July 2025. It is now 8 months that this claim is ongoing. We have been working with a guy named Buti Mokoena, we had to beg him for updates via email. Last week we sent him a follow up and the email address is now bouncing, Collections email address is also copied in on these emails. We have reached out to recoveries again and till date no response, this is really frustrating that we having to keep begging for updates on the claim. The initial claim was logged with the third party insurance by the third party member himself.