AB
Annelie B

1 reviews | Active since Jan 2019

23 Jan 2019, 17:03

Annelie's BMW

I have a motorbike that is insured with Auto and General. Up to date everything. In December 2018 we went to town. We are staying about 6 km out of town. We stopped at a friends house to check if all is in order due to the fact that they were on leave. As I waited for my son to returned, the next moment smoke and flames came out from underneath the petrol tank. I switched the bike off and jumped off. We searched for buckets to extinguish the fire. After the fire was extinguished I phone my father to come and assist us. We took the bike to our home on a trailer and I immediately phoned the insurer. The came and fetch the bike in December. The accessor phone me now and let me know that Auto and General will pay out due to the fact that according to the Fire Expert, the fire started underneath the petrol tank due to wear and tear on the petrol pipe. BMW gave a starting quote of R74900.00 of damages. According to the person at BMW they have never seen something like this before.

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Replies (3)
Auto & General
Auto & General's reply23 Jan 2019, 18:12
Official
Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Auto& General Team
Auto & General
Auto & General's reply24 Jan 2019, 12:57
Official
Update: 
We appreciate the time that you took out out of your day to discuss your concerns with us. 
As agreed, we will conduct an investigation into your concerns and provide you with feedback soonest. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply29 Jan 2019, 14:41
Official
Update: 
As discussed with our Customer Relation Specialist, we confirm that we have received notification from the offices of the Ombudsman for Short Term Insurance. We can therefore not intervene until such time that the Ombudsman has made recommendation on the claim. 

Thank you for your kind understanding. 

Kind Regards, 
The Auto & General Team.