LK
Lerato K
1 reviews | Active since Jul 2020
17 Jul 2020, 18:08
Angry customer
I'm very disappointed I have been with A&G for almost 2 years never made a claim. My debit order must go off on the 20th which is a Monday they decided to debit me and went off on the 17th. I called them their consultant tried to help me with no joy. Now I'm sitting here with bank charges and even if I reverse it I will be charged either way. I have 3 policies with them which I'm canceling with immediate effect. I can imagine when I need to claim what hussle I will have with the company that can't take responsibility and rectify their mistakes. Tebogo (consultant) really tried to help me to get my money back but couldn't and I appreciate his efforts but no thanks I'm jumping ship
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Replies (2)0
Replies (2)
Auto & General's replyOfficial
17 Jul 2020, 19:29Good day Lerato,
We acknowledge receipt of your complaint.
The matter has been escalated and our team will be in contact with you.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint.
The matter has been escalated and our team will be in contact with you.
Kind regards,
The Auto & General Team
Auto & General's reply17 Jul 2020, 19:29
Official
Good day Lerato,
We acknowledge receipt of your complaint.
The matter has been escalated and our team will be in contact with you.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint.
The matter has been escalated and our team will be in contact with you.
Kind regards,
The Auto & General Team
Auto & General's replyOfficial
20 Jul 2020, 12:56Good day Lerato,
We confirm that our Customer Relation Specialist has been in contact with you and confirmed that you will be opted out of early deductions going forward.
We have also communicated to you in writing and will appreciate if you will reply to our request.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you and confirmed that you will be opted out of early deductions going forward.
We have also communicated to you in writing and will appreciate if you will reply to our request.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply20 Jul 2020, 12:56
Official
Good day Lerato,
We confirm that our Customer Relation Specialist has been in contact with you and confirmed that you will be opted out of early deductions going forward.
We have also communicated to you in writing and will appreciate if you will reply to our request.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you and confirmed that you will be opted out of early deductions going forward.
We have also communicated to you in writing and will appreciate if you will reply to our request.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.