********* and unprofessional service

Last week on the 23rd July 2025 my car which is insured (comprehensive and warranty) by Auto and General (A&G) gave me a warning regarding alternator related issues. I called around 1PM to verify if such was covered under electronic components and got a confirmation including policy document being sent to me by the consultant I got.

Following day I took the car to the workshop for fixing of the issue and the dealer lodged a claim on my behalf while they were attending my car. We submitted all documents as requested only for the A&G to respond to the dealer that my claim has been rejected.

I called yesterday in the afternoon to get the reasons why but I was made to wait on the line for more than 15 minutes until I cut the call and sent message to their X (twitter) admin reporting the matter and requested recordings and explanations. She told me my matter has been escalated and I will be called shortly, nothing happened.

This morning I called again (warranty dept.) and same thing happened when I'm being transferred to processing department and be made to stand on the line for more than 15 minutes until I dropped the call.

Can A&G contact me. My policy number is ***.