*********** and overpriced

Since I joined in March 2025, got a service plan with you. Took my car for the first service about 4 months ago , which was a minor service. I arrived at the dealership at 8 am for my scheduled car service at Mahindra. Was told by the receptionist that you guys haven't paid and I had to wait for 3 hours before they could begin to service my vehicle...very ***********. I had to cancel a meeting just because of that. I could've cancelled the policy the same day if I wanted. Yesterday I received an sms of a premium deduction of which the message is so vague, you wont even understand if the premium has decreased or not. The base premium is R596 for 24 months as i was told. I even asked the consultant if there would be any increments and was told "NO" before I even agreed to this policy. An increase of 25% (160)???. Fix this issue! Ive sent you 3 emails already and you haven't responded. Ive been transferred from one department to another.