KT
Keitumetse T
1 reviews | Active since Jul 2015
01 Mar 2021, 06:54
An insurance that just keeps you waiting for a response!
I had a minor accident 17 Jan 2021. Within that week I put in my initial claim. Had to send several pics for the car to be addressed. Have not heard a word from them following sending my pics. This is also the second time I've tried to claim and they just keep quiet!!! No sense of decency to call or message and informs for the status of my claim!
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Replies (2)
Auto & General's replyOfficial
01 Mar 2021, 09:23 Hi Keitumetse
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply01 Mar 2021, 09:23
Official
Hi Keitumetse
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
KT
Keitumetse T's updateReviewer Update
05 Mar 2021, 13:51I was contact on Monday evening by a lady who said she would contact someone from claims to contact and update me. She asked what time would I prefer being contacted. I said between 13h00 and 14h00. On Wednesday, I missed a called at 15h12!!!!!
Why bother asking when is my preferred time to be contacted if you will not stick to it.
Either way ...it is almost 2 months that I have been waiting for this claim....RIDICULOUS!!!
Why bother asking when is my preferred time to be contacted if you will not stick to it.
Either way ...it is almost 2 months that I have been waiting for this claim....RIDICULOUS!!!
KT
Keitumetse T's update05 Mar 2021, 13:51
Reviewer Update
I was contact on Monday evening by a lady who said she would contact someone from claims to contact and update me. She asked what time would I prefer being contacted. I said between 13h00 and 14h00. On Wednesday, I missed a called at 15h12!!!!!
Why bother asking when is my preferred time to be contacted if you will not stick to it.
Either way ...it is almost 2 months that I have been waiting for this claim....RIDICULOUS!!!
Why bother asking when is my preferred time to be contacted if you will not stick to it.
Either way ...it is almost 2 months that I have been waiting for this claim....RIDICULOUS!!!