ALL I REQUIRE SERVICE ....

I took out an Auto and General cover because of the the positive compliments I heard from friends but I'm now facing a nightmare just because of the insurance and the consultant prolonging my claim buy approving a fridge that's cheaper meanwhile the replacement is available. I called to ask that they escalate and speed up the process because a fridge is a necessity hoping I would preserve some of the food but everything is now spoilt. I can't even get through to Charity the consultant I'm dealing with. I want to claim for my spoilt food as well.