1 reviews | Active since Dec 2019
All good until you need to claim
I had an accident on the 15th of November. I've had to constantly call between the insurer and repairer to get updates. Eventually had a new repairer assigned Dec 2nd, my car hadn't even been towed to first repairers branch.
I call the new repairer today and they initially claim to have no idea what I'm talking about. After requesting my claim number they get back to me to say my car is assigned to a different branch and I'm given the number. After calling the new number I'm then redirected back to the same branch I talked to earlier.
My car has been sitting in a yard since Nov 21st. Zero work has been done on it but I'm expected to keep paying. It's a constant battle getting any kind of information.
It's all good when you're signing up and accounts are debited until you try to claim then suddenly nobody is available.
This is absolutely ridiculous and I demand a resolution to this. A one star rating is beyond generous.
We acknowledge receipt of your complaint.
One of our Customer Relationship Specialist will make contact with you tomorrow to address your concerns.
Kind Regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
One of our Customer Relationship Specialist will make contact with you tomorrow to address your concerns.
Kind Regards,
The Auto and General Team.
We confirm that we have investigated your concerns, and need to apologise for the delay. We have since rectified the error and the relevant repairer will be in contact with you to discuss the way forward.
Our Customer Relation Specialist also attempted to contact you, without success.
Please feel free to contact us back if you require further assistance.
Kind Regards,
The Auto and General Team.
We confirm that we have investigated your concerns, and need to apologise for the delay. We have since rectified the error and the relevant repairer will be in contact with you to discuss the way forward.
Our Customer Relation Specialist also attempted to contact you, without success.
Please feel free to contact us back if you require further assistance.
Kind Regards,
The Auto and General Team.
This goes against treating customers fairly. The agreement with Auto & Gen was that they would provide services to me and follow through on them provided I pay them a certain amount every month.
I'm still paying, however it's as if I'm being done a favor. I want my car fixed and working 100% or refund me my money.
This goes against treating customers fairly. The agreement with Auto & Gen was that they would provide services to me and follow through on them provided I pay them a certain amount every month.
I'm still paying, however it's as if I'm being done a favor. I want my car fixed and working 100% or refund me my money.