All good things come to an end

I have been with Auto & General insurance since 1996, they offered excellent service over the many years and I always praised them and also recommended them to many people. Unfortunately, they were not able to match the offers of a better rate that I received from other companies so I had no option but to say Goodbye. In the past two years I had noticed a decline in their service. One of the things that disappointed me was an option that I had on my policy called 'Designated Driver Assist', earlier in this year I requested this assistance and I was notified at the time that it had stopped a while ago. Strangely, just months before I had made an adjustment to my policy and I was not informed that that particular option no longer existed, this option had also increased significantly. I sent an email to enquire about a refund for this option from the time it had stopped, I have still not received a response even after resending my email. What I find annoying is that when one calls their company you are asked to choose an option and designated driver assist is still noted as an option on their recording. I feel sad for them.