EB
Esther B

1 reviews | Active since Jun 2013

01 Dec 2023, 14:17

Akasia Autohouse long delay with my car

My car from Autogen has been with them for 7 weeks! the damage was not that major. For a week now they say they are busy coding airbags. My feeling is that they have backlogs, that they take more than they can chew.

I am even worried if my car will come back without mechanical issues. I never had problems with my car. I will never allow my insurer to take my car to these people ever again. The manager was even rude to me when I enquired if they have loan cars!! I have been 3 weeks without a car after the courtesy car went back. I have never ever faced such a predicant in my entire short term insurance life.

0
Replies (4)
Auto & General
Auto & General's reply01 Dec 2023, 14:22
Official
Hi  Esther,

We are disappointed to hear about your service experience.

We will look into your matter and contact you with feedback.

Kind Regards,
The Auto & General Team
EB
Esther B's update01 Dec 2023, 14:40
Reviewer Update
Cornett thr claims manager has as always come to my rescue. She is organizing a courtesy car for me. She is great.
Auto & General
Auto & General's reply01 Dec 2023, 14:50
Official
Hi  Esther,

We're happy to hear that. Thank you for the update.

Kind Regards,
The Auto & General Team
EB
Esther B's update07 Dec 2023, 14:03
Reviewer Update
My car is still with Akasia Autohouse in thos 8th week!! I am feeling hopeless and in despair!! I am worried that my car will come back with other issues that never existed. The damage to my car was not massive. DID THE PEOPLE WHO DISMANLTED IT KNOW WHAT THEY WERE DOING?! last week i was told the airbags sensors were not working, now Wed 6th they say the starter is not working. What is happening to my car?! Should I consult OMBUDS??!!