1 reviews | Active since Oct 2018
AI / LONG VOICE PROMPTS
Just called the customer care, only to find out that Auto & Gen has introduced this AI Robot voice prompts which it respond to specific words that you say but not all your request.
This is so annoying and taking long for a client to get to speak to a real human being.
I mean why would i have to take 30min in order to actually get real assistance!
Auto & Gen, PLEASE NOTE THAT IT IS NOT EVERYTHING THAT A ROBOT CAN DO, IT IS NOT EVERYTHING THAT TECHNOLOGY CAN ASSIST HUMANS.
I AM SPEAKING FROM AN ICT TECHNICAL POINT OF VIEW BECAUSE I KNOW THAT TECHNOLOGY ALSO HAS ITS NEGATIVE IMPACT IN HUMAN LIVES. SO PLEASE, WE BEG YOU AS CLIENTS, WHEN WE CALL YOU GUYS, WE NEED QUICK ASSISTANCE AND THESE AI THINK AND LONG VOICE PROMPTS ARE NOT GOING IT. ❌
Thank you for sharing your feedback. We sincerely apologise for the frustration caused by the new voice‑prompt system. We understand how important it is to speak to a real person quickly, and we’re sorry that this was not your experience.
Your concerns have been noted and escalated to the relevant team, as we are continuously working to improve our service and ensure that technology supports, rather than delays our customers. Thank you for bringing this to our attention.
Kind Regards,
The Auto & General Team
Thank you for sharing your feedback. We sincerely apologise for the frustration caused by the new voice‑prompt system. We understand how important it is to speak to a real person quickly, and we’re sorry that this was not your experience.
Your concerns have been noted and escalated to the relevant team, as we are continuously working to improve our service and ensure that technology supports, rather than delays our customers. Thank you for bringing this to our attention.
Kind Regards,
The Auto & General Team