aggressive driver

I called auto and general for help as my car broke down on the side of the high way (N1). the people at the service center and call lines were amazing. until they put me on a three way call with the driver. the drivers name was Lenny (if I am not mistaken). this guy started swearing over the phone about how he has been driving past the same area and can't find me. I think that's unacceptable, I'm already stuck in a very frustrating situation and the company I pay to help me through this starts swearing at me. after he finaly found me and loaded my car on the truck. he asked if I'm staying here or coming with him. I told him I have someone picking me up just down the road. he didn't even bother to wait (hello...... this is South Africa never mind the fact of high crume. he drove off leaving me stranded on the high way. I'm sorry, this is unacceptable and I need to rethink who is going to help me through a tough time. I definitly don't need that attitude. you say you record all your calls. have a listen to them please. I was very patient until he decided to be aggressive. like I said. I pay you to help me through a sticky situation. I don't pay you to make me feel awkward or unwante