EM
Emmanuel M

1 reviews | Active since May 2025

14 May 2025, 06:26

***** against non customer of auto & General by Auto and general

AUTO AND GENERAL refuse to refund us R1783.00 they debited from my wife's account without agreement, were doing a qoute via hippo, they called with numerous other insurance companies, we told them, the car deal, did not fall through as yet, we are only comparing qoutes, on the 31st April 2025, a debited order went off, we called them.. they apologized.. it the 14th today, they say we must prove that we don't have a car, refusing to go through their recorded calls, we did not agree to the cover, yesterday, they told us to go and Rate them on Hello Peter, say that.. they are good, and send them a screenshot.. that the only thing holding back our refund... I will post this on all social media. Including influencers pages, until we get justice and fairness #***

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Replies (3)
Auto & General
Auto & General's reply14 May 2025, 08:08
Official
 Hi Emmanuel

 We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. 

 Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department. 

 Kind Regards,

 The Auto & General Team
EM
Emmanuel M's update14 May 2025, 08:18
Reviewer Update
That what Auto and General always say, we have spoken to more then 3 people, 4th person was the worse..

I want our refund "THAT MY CONCERN" Deducting on my account, how did you even get authorisation to do a debit order.. we want our money ASAP.. NOT TO DISCUSS CONCERNS, WE ALREADY DISCUSSED SO MANY TIMES AND PROMISED A REFUND
Auto & General
Auto & General's reply14 May 2025, 08:21
Official
Please note that the relevant department will be in contact with you. The matter has been escalated already.