A&G will misrepresent to close a deal

I am extremely disappointed with the conduct of Auto & General in relation to their Auto Drive Train Policy.

Last week Wednesday, I specifically asked the consultant — on a recorded call — whether the policy covers the turbo. I made it clear that turbo cover was a deciding factor for me. The consultant confirmed that it was covered, and based on that representation, I agreed to finalise the contract telephonically.

I was advised that I would receive the policy document immediately after the call. This did not happen. Instead, the premium was deducted the very next day.

After following up, I only received the policy document yesterday — and to my shock, the turbo is not covered under the plan at all.

Had the consultant been honest, I would never have taken out this policy. The only reason I proceeded was because I re**** on what was expressly confirmed during the call.

Auto & General now refuses to refund me, despite the clear misrepresentation made by their consultant. It is deeply concerning that consultants appear willing to say whatever is necessary to close a deal, even when it is factually incorrect.

Consumers rely on the information provided by insurers in good faith. If calls are recorded, I urge Auto & General to review the recording and take accountability for the incorrect information provided.

This experience has been misleading, unprofessional, and unacceptable.