A&G finds ways to not pay claim

I am so shocked and appalled by how Auto and General has treated me. I got into an accident last week Friday. Logged a claim on Saturday and was told my car would be assessed Monday and they would provide me with feedback by Wednesday. I received no sms, email updates and phone call from them. I phoned on Wednesday and was told the processor would get back to me as she was busy on another call. She never contacted me. On Thursday i phoned again and was told the same thing. I phoned their complaints department and then all of a sudden they were able to put me through to her so i could get feedback for the very first time on damages noted on my car.

The worst is when she tells me my damages are R4100 and my excess is R4700 so my claim is rejected on those grounds and they can tow my car to me. What a rude and shocking treatment. I asked why my car cannot be taken to repairer which quoted them R4100 because i now need to do the run around of finding a repairer and also there is the risk of other potential damages that might appear once the repairs start... then what? Then i was told i can then send them quote again. What a non caring ********** system A&G has going on where they have gone out of their way to reduce the damages noted to R4100 so that they could completely wash their hands off me. When i ask for the name of the company that quoted them so i can take it there I’ told they will confirm with the company if they will be able to assist me for that amount - does that even make sense? I am definitely keeping a fine eye on A&G and im planning next steps to take against them.

A business that is not committing ***** and is based on service excellence would have been very comfortable taking my car to get it repaired where they got quote from and i would pay for the repairs myself if they are below my excess.

I have never had a claim rejected in my whole entire life by any insurance and I am appalled to say the least with A&G customer service. Total disregard for their clients’ emotional wellbeing