JW
Jade W

1 reviews | Active since Feb 2010

19 Apr 2023, 09:12

A&G Don't Do What They Say They Will

After being a client for 1 month I can't believe I have been disappointed already!

You spent 3 HOURS on the phone with me up and down between Budget Insurance to get my business and you don't even keep your promise!

WHY am I being messaged from Netstar saying my debit orders are being returned (WHY are they charging ME). YOU boasted that you have a great relationship with them and will be easy to move them on to my new profile.

And don't try to pull a fast one on me - I checked with each call that you are taking it over the account from Budget. I spoke to 3 consultants on the first day (each under supervision) and another call on another day who was also under supervision that it is covered. That's a total of EIGHT 8 people that heard me asking and you have the recording.

Fix this problem immediately and do not change what you quoted me for my policy. Do what you say you will.

0
Replies (2)
Auto & General
Auto & General's reply19 Apr 2023, 09:18
Official
Hi Jade,

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team 
JW
Jade W's update19 Apr 2023, 19:59
Reviewer Update
Thank You Auto & General for fixing the issue, it turns out that Netstar were the sleeping ones.