TS
Thembinkosi S
1 reviews | Active since Sept 2009
11 Nov 2015, 11:12
After 8 days of my post, still no satisfaction
Last week Monday I posted here about my predicament with Auto and General, I still have not received any satisfactory service. I've been promised several times to be called back, something that did not happen. Now Europcar is demanding their vehicle back as A&G said they will not extend it. What should I do now? ABSA said the so said transfer is not reflecting on my account. I really am considering taking this matter to Carteblanche as my last hope of resolution. How am I expected to return the rented vehicle when I have no car and my car was written off after 31 days of registering the claim when I advised A&G to involve Ford on day 1?
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Auto & General's replyOfficial
11 Nov 2015, 15:03Hello Shabangu,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and met with you personally.
We acknowledge all the concerns raised and understand that an interim resolution has been proposed around the car hire.
The rest of the concerns are being attended to and feedback will follow as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and met with you personally.
We acknowledge all the concerns raised and understand that an interim resolution has been proposed around the car hire.
The rest of the concerns are being attended to and feedback will follow as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply11 Nov 2015, 15:03
Official
Hello Shabangu,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and met with you personally.
We acknowledge all the concerns raised and understand that an interim resolution has been proposed around the car hire.
The rest of the concerns are being attended to and feedback will follow as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and met with you personally.
We acknowledge all the concerns raised and understand that an interim resolution has been proposed around the car hire.
The rest of the concerns are being attended to and feedback will follow as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team